User friendly workforce software
February 26, 2022
User friendly workforce software
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE Uptivity
We used Uptivity as a workforce management software solution. It delivers basic forecasts and schedules. In the end, it should help your businesses achieve their
goals through its algorithms. In fact, it was useful to address the following issues: improving customer service and reducing customer complaints (indirect benefits); reducing personnel costs, and decreasing time to market (direct).
goals through its algorithms. In fact, it was useful to address the following issues: improving customer service and reducing customer complaints (indirect benefits); reducing personnel costs, and decreasing time to market (direct).
- Reduce headcount.
- Improve agent engagement.
- Software freezes and crashes.
- Customization.
- Improve the creation of output data.
- Simple usability.
- View agent desktops.
- The ability to record agent workstation activity.
- Improving quality.
- Increase flexibility.
- Track log in and log out times.
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes