An honest review from a current ON24 user
June 10, 2019

An honest review from a current ON24 user

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

ON24 is being used to host our global webinar programs as well as regional webinars. It's mainly being used by one department (the global online events team), but we have dedicated users across the organization who are conducting their own webinars as well. For us, the biggest business problem it addressed was enabling us to give our viewers a better experience than our previous platform (Webex) and allowing us to pre-record our webinars and run them simu-live, thus, giving us full control over the entire experience.
  • Internal communications
  • Lead generation
  • Training
  • PXMD is very user-friendly, easy to explain how to record webinars and how to use the tool on the live day.
  • Response time with tickets is usually pretty quick.
  • Incorporating product requests into their releases, we sometimes don't feel like our most important asks are being taken into consideration.
  • When recording slides, the phone bridge is used but when recording screen capture it switches to the computer microphone. This makes audio inconsistent.
  • Ability to save resource list and survey questions into the template, saving us from having to do this manually with multiple webinars.
Our ON24 instance is integrated with Marketo, which is was we use for our registration pages, invites, emails, etc. We have an API connection setup to pass the information between the two. The information being passed from Marketo to ON24 is in line with our registration forms, with email address being the most important as this is what allows registrants access to the webcast. The information that Marketo requests from ON24 is who attended, who did not, and who viewed on-demand. We have room for much improvement on what information we are pulling from ON24.
We've had several issues come up over the years, whether it was a planned recording that something went wrong and we couldn't get a hold of our CSM, or feeling like we've been running in circles to get in touch with someone who can actually help us. We've also at times had to do a bit of chasing to get answers.
  • Implemented a stream-lined webinar process across different teams within Qlik.
  • Increased our volume of net new and first ever responded leads.
  • Executed internal enablement sessions and trainings.
A former Qlik employee came from another company who was currently using ON24, and it was implemented during her time at Qlik. We have looked at other webinar companies at times over the years but decided to stay with ON24 due to the complex process of integrating a new platform and API's.
ON24 is fairly easy to use, making it easy for us to train other users on how to host webinars on the platform. The consoles are fairly customizable, allowing us to fit the needs of specific webinars. It's also to make changes after a recording has been done, to hide slides or add additional materials. You can also download the slide deck and make changes (as long as the number and order don't change) and replace the deck (for things like typos). ON24 could do a better job of prioritizing the customer's product requests. We've had some on our list for years that haven't been incorporated. I also feel that they lack in responsiveness and resources at times when issues arise.

ON24 Feature Ratings

Audience polling
Not Rated
Branding options
Integration to Marketing Automation
Participant roles & permissions
Not Rated
Confidential attendee list
Calendar integration
Record meetings / events
Event registration
Not Rated