Overall Satisfaction with OnPage
We use OnPage to handle our Alerting for our On-Call rotation. It assists with our ability to provide timely service for emergencies and urgent tickets. We use it primarily with our Autotask ticketing system. Our use case scope is relatively small having only a few users in the on-call rotation with a weekly rotating "active" user that gets the alerts as well as a few backup users that can jump in if needed.
- Loud and noticeable alert tones.
- Long timeout for alerts that ensures human eyes see the alert.
- Alerting hours are scheduled.
- More granular control over alerts generated from Autodesk, over 90% of our alert volume are simple "thank you" replies.
- Better integration with Autotask ticketing so that the exact message on the ticket that triggered the alert can be viewed rather than just the base ticket description.
- The ability to use without having to unlock the phone, or some sort of hand's free access mode.
- Ensures and increases technician responsiveness outside of working hours.
- Allows the offering of 24 hour high priority service levels.
- Allows for us to ensure SLA compliance.
Do you think OnPage delivers good value for the price?
Are you happy with OnPage's feature set?
Did OnPage live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of OnPage go as expected?
I wasn't involved with the implementation phase
Would you buy OnPage again?
OnPage has medium suitability for the IT/NOC/SOC market but seems to be geared more towards the medical field. OnPage is well suited anywhere a traditional pager would have been used in the past. OnPage wouldn't be an appropriate tool for all alerts though, higher-level information security professionals should already be using a SIEM system and/or a full-blown SOC. Enterprise-level NOCs would likely already have access to an in-house system, SIEM, or SOAR system.