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Functional, but needs some minor improvements
July 07, 2022

Functional, but needs some minor improvements

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPage

We use OnPage for on-call alerting after hours and on weekends. This addresses any issues our company faces regarding after-hours alerting and other specific cases where we may need to have someone on our staff alerted of an issue after our typical working hours. The scope includes 10+ users, and the assigned user is rotated weekly but this can easily be changed using the built-in OnPage features.
  • Ease of editing an on-call schedule
  • Consistent alerting, without fail
  • App is easy to use
  • The UI could seriously use a facelift to bring it to modern design standards
  • autotask integrated ticket notes should include the newest note, not only the ticket description
  • Wider range of ringtones, most are grating. Perhaps the ability to add our own.
  • Easy On-Call Scheduling
  • On-Call alerting with adjustable hours
  • Adjustable Ringtones
  • Prevented ongoing issues after hours and on weekends
  • Allowed even split of on-call duties between agents

Do you think OnPage delivers good value for the price?

Yes

Are you happy with OnPage's feature set?

Yes

Did OnPage live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OnPage go as expected?

I wasn't involved with the implementation phase

Would you buy OnPage again?

Yes

On-call reporting works very well with this application, but a few issues prevent it from reaching a higher rating at this time (at least based on our use case). The app functionally works well, and alerts the assigned users without fail (in my experience, though this may differ). However, the biggest issue is that autotask synced ticket notes do not show the latest updated note, but rather just the ticket description. We use this to review customer updates to tickets as well as new tickets, so it is not helpful if we cannot see the most recent note.