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Great customer experience and improves customer service
July 06, 2018

Great customer experience and improves customer service

Raymond Okello | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CRM

Oracle CRM is used mostly by the marketing department, sales department, customer support department and managerial department. It is our preferred CRM solution as it suits our business needs to establish a scalable CRM to manage orders and quotes, price management, partner relations management and billing. It has support for Windows, Mac, Linux, Android, iPhone and it is also accessible through a web browser.
  • Customer data integration
  • Self service and electronic billing
  • Integration with ms office and oracle ebusiness suite
  • Availability in all platforms both for pc, mobile and web.
  • Customization is a resource extensive endavour for small businesses
  • Availability on wearables and smart tvs
  • Affordable infrastructure
  • Improved customer service
  • Improved access to information
  • Detailed reporting and forecasting
Oracle CRM is suited for freelancers, small size companies, medium-size companies and also large companies. It is also highly scalable and supports more than five languages including English, Chinese, German, Japanese and Indian languages.

Oracle CRM On Demand Feature Ratings

9.8
Customer data management / contact management
10
Workflow management
10
Territory management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
Not Rated
Help desk management
10
10.0
Lead management
10
Email marketing
10
9.7
Task management
10
Billing and invoicing management
10
Reporting
9
9.7
Forecasting
9
Pipeline visualization
10
Customizable reports
10
9.8
Custom fields
10
Custom objects
9
Scripting environment
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
Not Rated
9.5
Social data
10
Social engagement
9
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
10.0
Mobile access
10