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Oracle Digital Assistant can help businesses automate their business processes and improve communication with customers with its effective AI
March 15, 2022

Oracle Digital Assistant can help businesses automate their business processes and improve communication with customers with its effective AI

Ernesto Altamirano | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Digital Assistant

We use Oracle Digital Assistant's AI capabilities to automate some of our most used businesses processes and also to interact with our customers via pre-elaborated messaging.
  • Improved process automation.
  • AI-enabled customer communications.
  • Ability to integrate to other applications.
  • Language differentiation (some of our customers primarily use Spanish, but the AI communications are standardized in English).
  • Various delicate manual tasks aren't compatible with Oracle Digital Assistant.
  • Its voice commands are too basic.
  • Improved customer communications.
  • Business process automations increase productivity.
  • Provides a competitive market advantage.

Do you think Oracle Digital Assistant delivers good value for the price?

Yes

Are you happy with Oracle Digital Assistant's feature set?

Yes

Did Oracle Digital Assistant live up to sales and marketing promises?

Yes

Did implementation of Oracle Digital Assistant go as expected?

Yes

Would you buy Oracle Digital Assistant again?

Yes

Oracle Digital Assistant is very well suited for automating basic business processes and localized AI-enabled conversations in English.

It's less appropriate for manual tasks that require careful attention to detail. And it's also less appropriate for foreign languages, for instance, Spanish.