Growing with Oracle
April 20, 2019
Growing with Oracle
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Service Cloud
Currently, we are using Oracle Service Cloud for emails and chat routing. We also use it to support our customer facing FAQ knowledge base.
- Auto response to acknowledge receipt of email
- Ability to use standard text templates when formulating responses
- Ability to see entire email thread from same customer
- Ability to identify duplicate emails
- Ability to filter spam emails without business rules
- Ease and use of generating out of the box reports
- Constant increase with contact deflection.
- Self-service awareness has increased.
- Increase with questions avoided.
Oracle Service Cloud is easier and more intuitive to use. Help feature is available at every screen.