Item: OutboundEngine
Rating: 10
Author: Maurine Montville

Use Cases and Deployment Scope

Excellent for streamlining marketing and has helped us boost our online and social media presences significantly. It has been used specifically in the marketing and customer service departments to ensure better communication with clients and keep in contact with them. It addresses the lack of communication between designers, account managers/customer service, and clients.

Pros and Cons

Social media marketing.
Compiling lists of contacts and sending out email blasts.
Improving and maintaining online presence.
Consistent communication with clients.

Price should be lower.
More tailored options/options for client to personalize.

Return on Investment

Streamlined social media process.
More consistent social media and online posting.
We had barely any online presence, so this program was a big help.

Support Rating

The customer service was excellent! Everyone I spoke to was kind and knowledgeable. My account manager was easily reachable. Setup of the OutboundEngine program was explained really thoroughly, and we knew how we could best use the product to meet the needs of our clients and get our online and social media presence off the ground.

Key Insights

Do you think OutboundEngine delivers good value for the price?

Yes

Are you happy with OutboundEngine's feature set?

Yes

Did OutboundEngine live up to sales and marketing promises?

Yes

Did implementation of OutboundEngine go as expected?

Yes

Would you buy OutboundEngine again?

Yes

Likelihood to Recommend

OutboundEngine is very good for simple social media and marketing outreach. It is helpful when keeping up with clients because it's informative, not spammy, and simple enough that they will read through it without it taking up too much of their day. We are able to decide how often we want to send out communication and optimize our content to our clients' needs.

Huge Upgrade to our Online Presence

Overall Satisfaction with OutboundEngine