Excellent Service and Price
April 13, 2023

Excellent Service and Price

Thomas Kulp | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We love the personal attention with our specific account executive and the ease of use. We simply enter the information every week and Paychex Flex does the rest. Our taxes and reports are done on time and are easily accessible with easy clicks. The program is extremely intuitive and easy.
  • Computer software interface
  • Handling Reports
  • Assisting with all Payroll Deductions
  • Communication by email can be difficult
  • Hard to reach representative at time
  • Hard to use their five or six digit extensions to connect
  • Great price for service
  • tracking pay advances
  • PTO management
Positively - I use the cash requirement and payroll journals to produce internal reports that are very helpful
They are very good and efficient, but it can be hard to reach someone.
i have not used any other services

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Easy to use and move about to complete tasks
If someone needs someone local to enter data or materials it would be difficult.

Communication is a time difficult with account representative. I have had the same one for some time now it is has been easier

Paychex Flex Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
7
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
New hire portal
6
Manager tracking tools
10
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10