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Paylocity Product review
March 30, 2024

Paylocity Product review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use the system for payroll and HR.
  • Onboarding
  • Payroll
  • HR
  • Customer Service
  • Account Reps
  • Time to complete an issue
  • Consistent processes
Can't think of anything at the moment.
Love the community and peer recognition. The survey option is nice but not able to send just one survey.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

Yes

Paylocity is well suited for small businesses. The customer service in need of improvement via phone call and email.

Paylocity Feature Ratings

8.0
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
8.0
Pay calculation
8
Support for external payroll vendors
8
Off-cycle/On-Demand payment
8
Direct deposit files
8
8.0
Balance details
8
Annual carry-forward and encashment
8
8.3
View and generate pay and benefit information
Not Rated
Update personal information
8
View job history
8
View company policy documentation
8
Employee recognition
9
Asset Management ()
Not Rated
6.7
Report builder
7
Pre-built reports
6
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
8.0
New hire portal
8
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Paylocity Support

The support I received for our tax issue was horrible. Took forever to get fixed. Asked again to send in the tax form that was originally sent.
ProsCons
Problems get solved
Slow Resolution
Poor followup
Less knowledgeable
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
I received excellent service and response to my tax issue from Aria Owens. Aria took the time to schedule a Zoom meeting to explain what transpired with our tax issue.