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Very customized data in an easy to use interface!
April 19, 2018

Very customized data in an easy to use interface!

Sarah Garber | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

Pendo is used primarily by our Customer Success and Product teams. It allows us to monitor usage by our client accounts, see what features are associated with high NPS scores, and track growth with existing customers.
  • Great for segmenting users and comparing activity between segments.
  • Makes it really easy to show clients what their usage has looked like over time.
  • Allows us to easily identify features used by many users and those that may need more client education.
  • Very minor nit, but it would be nice to be able to copy segments.
  • Allows our customer success and support teams to look at usage and trends without having to take time from our data scientists
  • Allows customer success and product teams to add guides and tooltips to the application without taking time from our engineering team
Pendo's guides are great for educating users once they've signed in to our application and helping to quickly identify areas where users may be getting stuck or features that are underutilized. Also, it's gotten really great with the last update at allowing us to generate and save custom reports comparing segments of our users!

It's also incredibly easy to use and understand the visualizations and our clients love receiving reports on their usage that have Pendo charts! Since Pendo does not provide for outbound messaging (completely fine with that), you do need to have another tool available to do your outbound messaging to get users into an application in the first place.