Practice Fusion gets an A+
Updated October 10, 2017
Practice Fusion gets an A+
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Practice Fusion
- You can't beat the cost
- The program is easy to use.
- It has several good billing partners
- Some of the features have not yet been implemented and they are listed in the forum as "coming soon" but dated over a year ago. We have been suggesting an alert or message feature that does not become part of the chart for over a year. This would be a way for staff to communicate important information to each other.
- Update 2017: Almost 3 years later, this is still listed as "coming soon". Other EHR's that I have used have a feature such as an exclamation mark that alert every provider working with a patient that there is important information pertinent to their care.
- It gets "hung up" in the afternoons at times and becomes very slow.
Practice fusion is much more user friendly than the other programs that we have used. The more costly EMR's were definitely no better and the ones we have used were not nearly as easy to use. I would highly recommend practice fusion over Athena or Allscripts.
Practice Fusion Feature Ratings
Using Practice Fusion
14 - Providers, billers, schedulers. From the first phone call to the completion of the visit, Practice Fusion tracks every interaction with the client.
Practice Fusion has their own support.
- Scheduling-This feature is easy and the cloud-based platform allows changes to be made from anywhere.
- Records-this is our main record keeping platform and we are virtually paperless with Practice Fusion.
- Prescription writing-easy printing and submission of prescriptions to pharmacy. It does not yet have the capability to e-prescribe controlled substances.
- Performance based EHR tracking. We have received the EHR incentive each year that we have used Practice fusion. It easily tracks progress towards meeting incentives.
- EHR incentive- it is not unique to our practice but has been instrumental in keeping us on track.
- Template items- we have added template items to help us meet performance goals both in-house and for outside review.
- It would be nice if they implemented their own billing feature.
Evaluating Practice Fusion and Competitors
Yes - We were using AthenaPM prior to changing to Practice Fusion. Athena charges for every single feature that they offer and also charge to add or remove providers. Though Athena offered the Collector billing product as well, it was extremely expensive. It was more cumbersome than Practice Fusion and much more costly. We reviewed many EHR's and not only was this one the least costly, it is rated higher than most others.
- Price
- Product Features
- Product Usability
- Product Reputation
- Third-party Reviews
This EMR has been a life saver for our practice. As a new practice, we were very cost conscious and did a great deal of research on EHR's. Practice Fusion is FREE!!
I would have never used Athena
Practice Fusion Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We had an issue with connecting to local labs and the Practice Fusion team quickly walked us through how to resolve the issue.