Innovative & stable VOIP platform that includes fax, IVR, queues & web conferencing
February 07, 2018

Innovative & stable VOIP platform that includes fax, IVR, queues & web conferencing

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral

RingCentral is used as our primary telecommunications platform for phone calls via company extensions, web conferencing (audio, video & screen share) & IVR/call queue routing for support and sales teams.

Each person in certain departments has a RingCentral extension to have a business line/company telephone and a webinar/conferencing platform.
  • VOIP
  • Innovation of new tech
  • Keeping apps compatible with latest OS releases and features
  • Native iOS calling
  • Zendesk App integration
  • Customer Support
  • Reporting
  • Expensive, but you get what you pay for & RingCentral is a premium product.
  • Teams able to provide seamless call features, whether over phone or device.
  • vocalocity and Vonage Business
RingCentral's cutting edge technology and easy to use interfaces are what set the product apart from their competitors. However, I've experienced stateside support from other platforms that compare with RingCentral and have had better experiences communicating versus when speaking to someone who appears to be overseas. Finally, RingCentral is very reliable.
The software has always had little to no downtime. My sales executive was sometimes aloof.

RingCentral Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
8
Call reports
4
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Mobile app for iOS
10
Mobile app for Android
10

Using RingCentral

Sales, Operations, Executives, Management, Product, Development
The platform is user friendly and their support team, although being subpar at times, gets the job done. Reports are not great unless you pay for the paid version. However, the free reporting gets the job done as well. Their sales team is not aggressive and they frequently have webinars to explain new products and how to better use the product given your use case.
  • CRM Integration
  • Fax transmissions
  • Web Conferencing
  • Large webinars
  • Sales campaign conference calls
  • Support outbound calling
Given the pricing and other platforms with a richer feature set, we are considering other solutions because RingCentral, at times can be a bit cumbersome to manage from a call queue/IVR perspective. The reporting isn't scalable, unless you pay for an upgrade and the support team isn't always stateside.

Evaluating RingCentral and Competitors

Yes - Vocalocity/Vonage Business. Vonage Business did not offer the feature set or CRM integrations provided by RingCentral. Also, RingCentrals' reporting is better than Vonage Business. Vonage Business's IVR setup is rather antiquated compared to the ease of use and user-friendly interface of RingCentral. The only thing Vonage Business beats RingCentral out on is their support.
  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews
The most important factor in the decision we made to move forward with RingCentral as the primary telecommunications platform is due to the product usability being more efficient and user-friendly. Anyone can manage their extension or host web/voice conferences from their smartphones or any mobile device. RingCentral's innovation is rivaled to none.
If I could start the evaluation and selection of RingCentral being the sole platform for VoIP calling, web conferencing, IVR and call queues, I would consider the pricing, reporting, and support with a more detailed point of view. Because, these factors were not fully considered, I have had some sub-par experiences with those parts of the RingCentral eco system.