overall very satisfied and impressed with RingEX's offerings as a small business owner
November 06, 2023
overall very satisfied and impressed with RingEX's offerings as a small business owner
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
We started using RingEX when our business expanded enough to require multiple phone lines. We previously used business cell phones with each employee having their own number, but we wanted our employees to be able to call out from our main company line and have that phone number show up on the receivers caller ID. The option to have "soft phones" where users just download the RingEX app to their phones and utilize our business services that way has been great. We also really like the customization of call flow and ability to set business hours with dedicated greetings and call handling for different times of the day or holidays.
- call handling
- unified phone number across all employees calling out
- customization of services
- sometimes the call handling settings can be difficult to navigate
- some customers have told us that our number shows up as a "spam risk" on their caller ID even though this is our same office number we have used for decades
- streamlined our phone services
- cost savings - RingEX was a better value than the company cell phones we used previously
- streamlined our employees in the field with better access to company resources thru the mobile app
Previously, we had one main phone line that was the only device with our business number. RingEX's app has allowed all of our employees access to make and receive calls from our main business line as needed and has "cleaned up" the number of extra phone numbers we were using, which has resulted in a cost savings for us on telecommunications.
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
Yes
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
Yes
RingEX Feature Ratings
RingEX Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I was trying to set up customer holiday hours and phone handling, but was struggling navigating the phone settings in the admin portal. Customer support walked me thru everything I needed and stayed on the phone with me until I was completely sure it was set up correctly how we wanted. Since then, improvements have been made to the call handling settings that make it seem more intuitive to navigate (so I know I wasn't the only one struggling with that! ha). But it was great to have customer support walking me through and explaining everything, and then later seeing product updates that made this more user friendly.