Migrating to a VOIP solution with RingEX.
March 22, 2024
Migrating to a VOIP solution with RingEX.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
RingEX allowed us to introduce a complete VOIP solution to our organization, using the embedded dialler within Microsoft Teams. Before joining RC, we had an archaic on-premises telephony infrastructure that was no longer fit for purpose. Because the system was so old, all in-house knowledge about how to run it was long gone. We were adjusting beyond adding or removing users who required outside help, which was expensive and often interrupted our staff’s workflows. RingEX has provided a sophisticated phone solution capable of supporting remote and on-campus employees while also providing advanced functionality, scalability with licensing, and, above all, a highly responsive and knowledgeable support team.
- Easy to use admin interface.
- Prompt and knowledgeable support staff.
- Provides a cost-effective VOIP solution.
- A telephony partner sitting as a Leader on the Gartner Magic Quadrant.
- More info on the functionality that each available user licence provides.
- Better integration within the Microsoft Teams platform - especially around voicemail management and 'do not disturb' status updates.
- More accurate AI for the text-to-speech voicemail transcription.
- ROI: We have seen an 80% reduction in annual telecom licensing costs after deploying RingEX.
- Scalability: There is zero delays between a user requesting a new license and us being able to activate it.
- Cost savings: 5 figures in annual savings by eliminating maintenance fees for desk phones.
- RingEX understands its customers: During our tender process, RingEX seemed to understand what we wanted. They listened to our needs and came back with a proposed solution that proved they heard us. They never tried to sell us on bells and whistles they knew we didn’t need. That’s what you want in a tech partner.
When we suddenly had to transition most of our staff to remote work, we took the quickest route to mobile communications – adding Microsoft Voice to the Teams environment our staff was already familiar with. RC has provided a sophisticated phone solution capable of supporting remote and on-campus employees while providing advanced functionality, scalability with licensing, and a highly responsive and knowledgeable support team. Every summer, after college-bound students have received their exam results, our business hosts a clearing period where students still seeking a spot at university can call our staff and inquire. With our old system, we had to route those calls through a laptop running Windows XP, and we hoped the system would hold together and students could reach us. RingEX has provided us with the ability to roll out new numbers almost instantly. When we set up our summer clearing program for the first time after implementing RingEX, that experience was unreal. We could buy a new 0800 for the program right in the admin portal, and it was instantly added to our account.
During the tender process, we met with several other vendors. During this phase, we realized that RingEX was the only vendor we were investigating, and it was its own telecom provider – instead of offering phone software running on someone else’s network. So, we figured, ‘Why not cut out the middleman and partner with a cloud communication provider that also knows how to run a phone network?' More than any other cloud communication vendor, RingEX seemed to understand what we wanted. They listened to our needs and came back with a proposed solution that proved they heard us. They never tried to sell us on bells and whistles they knew we didn’t need. That’s what you want in a tech partner.
Do you think RingEX delivers good value for the price?
Yes
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
Yes
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
Yes