Item: RUN Powered by ADP®
Rating: 10
Author: Tina Pope

HR Capabilities

The HR HelpDesk is great, has a timely turnaround, and finds the answer if they don't know how to answer. We will be using the Handbook Wizard this next year so more to follow on that.

Use Cases and Deployment Scope

I use ADP run for my payroll processing and I really like the software; it is just what SDI needed. We were with a larger PEO before but we were paying for services that we just didn't use, so it was really a waste of company money. I can definitely find other things to spend that money on for our employees.

Pros and Cons

Processes my payroll in a timely manner.
Easy to use.
If I have issues or questions the service personnel are very responsive and helpful.

Return on Investment

ROI
My overall time that I would spend trying to break out charges on the other services invoices was time-consuming, I don't have that any longer.

Employee Self-Service

The employees are responsible for keeping their information, taxes, address, etc. up to date and it makes it so much easier for them to do it from their own sign-on instead of funneling to me to have to take the time to make these simple corrections/changes.

Alternatives Considered

We were with the TotalSource branch of ADP which is a full PEO service. medical benefits kept going up so I changed to Trinet and thought I would save some money 1st year. I did, but after that, I experienced the same increases. Then I went to Synuity where we had service issues and medical benefit issues with a lot of hidden fees in the 401K plan so I went back to shopping. I saw RUN Powered by ADP® and was sold the 1st time I saw it. I can tailor the services that I need or want and go from there which is saving the company a ton of money each year.

Key Insights

Do you think RUN Powered by ADP® delivers good value for the price?

Yes

Are you happy with RUN Powered by ADP®'s feature set?

Yes

Did RUN Powered by ADP® live up to sales and marketing promises?

Yes

Did implementation of RUN Powered by ADP® go as expected?

Yes

Would you buy RUN Powered by ADP® again?

Yes

Likelihood to Recommend

The whole experience from onboarding and bi-weekly payroll processing has been great. The RUN Powered by ADP® solution was exactly what we needed as a small firm. Large PEOs were just too expensive and I think we got lost in the shuffle.

Happy with RUN Powered by ADP®

Overall Satisfaction with RUN Powered by ADP®