Item: Saba Cloud
Rating: 5
Author: Verified User

Overall Satisfaction with Saba

Use Cases and Deployment Scope

We currently use their learning platform to administer and track all of our internal learning. This includes compliance and non compliance courses. We have offices globally and they also use this system. We also are looking to track our Lynda.com information in the system to help with seeing the self development as well as some of our courses for understanding bias.

Pros and Cons

Pros

Saba has a variety of ways to create things (courses, classes, curriculum, etc.,) which help with distribution and organization
Saba has a variety of features and ways of doing things IF you have them activated
Saba has an almost 24hr support staff that does their best to find answers

Cons

The support could be 95% better. Majority of the time I end up teaching them something about the system. if they were a general support group, I would expect this, but when I tell them I am reaching out about Saba Cloud's learning platform, they route me to someone who I assume is focused on that but can not answer my questions. this is also evident in the frustrations seen in the community.
The tool could also allow better naming ... so for courses, all classes underneath the course inherit the EXACT same name... it would be better if it allowed you to AT LEAST add a sub-name that displays with the class name to know without having to click in or memorize class numbers.

Return on Investment

Our reporting has been a major issue in the system. I am working on cleaning it up but the support I have received has yet to help me. I finally gave in and purchased consulting on demand hours to try to right the wrong done in the past within the system.
The initial implementation was rushed and I do not think it was done with care. Also, it seems as though there was a lot of misinformation provided to our company from their implementation partner that I think would help if they monitor that closely.
Positively, they have provided a resource that works and they are working on creating better relationship management pieces.

Other Software Used

Workday Human Capital Management, Tableau Desktop, TIBCO Spotfire

Likelihood to Recommend

Great overall from a feature and meeting the needs of a company [standpoint] as far as compliance and overall usability [go]. It struggles from a logical perspective, in my opinion of course, as well as a support perspective. Also, they came onsite and tried to cram a full admin training into two days which is far from best practice and may be a company issue on our part for trying to force them to do that but not sure why they would even allow that. I would tell the company that we would only cover "x" material in those two days and would need to come back to provide more information because no one truly remembers much from that training and I came in and took the full admin training online and it took me well over two weeks to complete it. That should be delivered if a rushed training is requested, just to cover their own butts.

Saba Cloud Feature Ratings

Comments

Please log in to join the conversation

Welcoming Saba and all of its Challenges

Modules Used