Welcoming Saba and all of its Challenges
December 11, 2018
Welcoming Saba and all of its Challenges
Score 5 out of 10
Vetted Review
Verified User
Modules Used
- Learning
Overall Satisfaction with Saba
We currently use their learning platform to administer and track all of our internal learning. This includes compliance and non compliance courses. We have offices globally and they also use this system. We also are looking to track our Lynda.com information in the system to help with seeing the self development as well as some of our courses for understanding bias.
- Saba has a variety of ways to create things (courses, classes, curriculum, etc.,) which help with distribution and organization
- Saba has a variety of features and ways of doing things IF you have them activated
- Saba has an almost 24hr support staff that does their best to find answers
- The support could be 95% better. Majority of the time I end up teaching them something about the system. if they were a general support group, I would expect this, but when I tell them I am reaching out about Saba Cloud's learning platform, they route me to someone who I assume is focused on that but can not answer my questions. this is also evident in the frustrations seen in the community.
- The tool could also allow better naming ... so for courses, all classes underneath the course inherit the EXACT same name... it would be better if it allowed you to AT LEAST add a sub-name that displays with the class name to know without having to click in or memorize class numbers.
- Our reporting has been a major issue in the system. I am working on cleaning it up but the support I have received has yet to help me. I finally gave in and purchased consulting on demand hours to try to right the wrong done in the past within the system.
- The initial implementation was rushed and I do not think it was done with care. Also, it seems as though there was a lot of misinformation provided to our company from their implementation partner that I think would help if they monitor that closely.
- Positively, they have provided a resource that works and they are working on creating better relationship management pieces.