Sage Intacct versus the Nightmare Legacy System

The way transactions post to the General Ledger balance sheet needs work. Simply stated, if an AP bill is posted over 3 departments, Sage posts to the balance sheet in 3 separate lines. If several A/P bills are paid using one check, Sage posts each invoice payment as a debit to cash instead of the total payment. Sage should be able to post the balance sheet in summation and not like a subsidiary ledger. If one wants to see the details of a payment, then we should be able to drill down to see what bills a payment covers. I don't want to have to jump through hoops to to see a simple transaction on the G/L when the subsidiary ledgers have the detailed information.

If a customer pays multiple invoices with one payment, Sage posts the receipt of cash (either in unapplied payments or Cash) by invoice and not by the total payment. This is also a problem.

When using a 3rd party customer payment solution, (one recommended by Sage) when processing a settlement at the end of the day, it posts from unapplied payments into cash by invoice line item and not by payment total. You have to click on the amount to see the total deposit. This is completely backwards. You can't look at the Cash G/L to see the actual deposit totals vs invoice payments. At the end of the day, once all of the receipts are posted, the settlement should be able to do one debit to Cash and one credit to Unapplied Payments. The payment processor stated that this is a Sage problem. When attempting to ask support or our implementation team for assistance, I was told that Sage doesn't do this. This is a basic accounting function. No amount of changing the report filters allowed me to view a single line deposit entry for the total.

The vanilla financial reports still could use some work. Simple reports don't total for YTD. For example, the R-12 P&L should have a YTD total column. This is throughout the reports that come with Sage. Also, a basic one month P&L should be included without having to go an create a custom report. Currently, if a detail or summary P&L is run, it automatically runs the previous 3 months from the "As of Date" and even then it doesn't have a total column.