Sage Intacct versus the Nightmare Legacy System
Angela Biermann | TrustRadius Reviewer
May 13, 2020

Sage Intacct versus the Nightmare Legacy System

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Sage Intacct

I'm currently using Sage Intacct at our corporate office as our overall accounting solution. We are also building reports to be utilized for sales tracking.
Our company is wholly owned by a foreign entity and in the past, we used a archaic accounting solution that was over 15 years old and upon acquisition, manually transferred revenue information over to the system that the parent uses which too was an outdated system that was very difficult to navigate. Implementing Sage allows to utilize one cloud based solution.
  • Using Basecamp during implementation is a very strong attribute as several members of the Sage team assigned can address our issue.
  • It is easy to process transactions
  • The ability to create custom reports
  • The availability of a sandbox to test the system.
  • The way transactions post to the General Ledger balance sheet needs work. Simply stated, if an AP bill is posted over 3 departments, Sage posts to the balance sheet in 3 separate lines. If several A/P bills are paid using one check, Sage posts each invoice payment as a debit to cash instead of the total payment. Sage should be able to post the balance sheet in summation and not like a subsidiary ledger. If one wants to see the details of a payment, then we should be able to drill down to see what bills a payment covers. I don't want to have to jump through hoops to to see a simple transaction on the G/L when the subsidiary ledgers have the detailed information.
  • If a customer pays multiple invoices with one payment, Sage posts the receipt of cash (either in unapplied payments or Cash) by invoice and not by the total payment. This is also a problem.
  • When using a 3rd party customer payment solution, (one recommended by Sage) when processing a settlement at the end of the day, it posts from unapplied payments into cash by invoice line item and not by payment total. You have to click on the amount to see the total deposit. This is completely backwards. You can't look at the Cash G/L to see the actual deposit totals vs invoice payments. At the end of the day, once all of the receipts are posted, the settlement should be able to do one debit to Cash and one credit to Unapplied Payments. The payment processor stated that this is a Sage problem. When attempting to ask support or our implementation team for assistance, I was told that Sage doesn't do this. This is a basic accounting function. No amount of changing the report filters allowed me to view a single line deposit entry for the total.
  • The vanilla financial reports still could use some work. Simple reports don't total for YTD. For example, the R-12 P&L should have a YTD total column. This is throughout the reports that come with Sage. Also, a basic one month P&L should be included without having to go an create a custom report. Currently, if a detail or summary P&L is run, it automatically runs the previous 3 months from the "As of Date" and even then it doesn't have a total column.
  • TIME! Sage Intacct has been a huge time saver over our legacy systems.
  • The ease of being able to quickly run a financial statement has been great.
  • Drill down features when looking at a line item on the financials has had a positive impact.
We have benefited from this automation compared to our legacy system. The ease of emailing invoices to our customers has been a tremendous time saver. By being able to implement a customer payment portal, it has put the control in our customer's hands eliminating risk for us as well as allowing us to receive payments promptly instead of mailing invoices.
We haven't used however,I can see our parent organization truly benefiting from this. They are waiting to see how my end to end implementation goes.
So far, we have been able to successfully integrate our orders/sales from our legacy system via import templates. It was very cumbersome at first but we have been able to smooth things out. We are going to do a API from our new lab tracking system into Sage in the near future for our sales orders.
Years ago, I worked for Oracle and after, I did a rapid Oracle Financials implementation for a resort company with 31 different hotels. That went well. Over the years, I have had experience when I needed Oracle support and it was horrible. That was the main reason I chose Sage Intacct.

Throughout the Sage Intact process, Sage support has been great.
I'm still learning the functionality and there are definitely some issues with regards to Balance Sheet postings. Yes, the details should be in the subsidiary ledgers as well as the Income Statement but the summary's should be able to be seen when viewing the BS accounts and if detail is needed, then there should be drill down.

However, I am thrilled to be using Sage as it is leaps and bounds better then our legacy system. I'm sure my rating will go up after I have used the solution more.

Sage Intacct Feature Ratings

Accounts payable
9
Accounts receivable
6
Cash management
6
Bank reconciliation
7
Expense management
6
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
7
Self-service portal
9
Global Financial Support
Not Rated
Intercompany Accounting
Not Rated
Journals and Reconciliations
5
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
9
Inventory tracking
Not Rated
Location management
Not Rated
Pricing
Not Rated
Order entry
8
Credit card processing
5
End-to-end order visibility
Not Rated
Reimbursement management
Not Rated
Dashboards
Not Rated
Standard reports
5
Custom reports
8
API for custom integration
5
Plug-ins
Not Rated
Role-based user permissions
10
Single sign-on capability
10