NEW UPDATE - Thumbs down.
May 22, 2023

NEW UPDATE - Thumbs down.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

We use Sage for AP entry and producing Financials. The Updates provided by Sage are going backward inefficiencies. They are creating duplicate work versus creating efficiencies. Now when you go to the vendor and click the vendor name, it brings you to the vendor card versus the vendor history. This makes the "View and Edit" options on the line ineffective since it will only open the vendor card and not the vendor History. In order to get to vendors' history, you now have increased steps to get there as you have to use the AP Ledger. Meanwhile, in the past two years, you cannot effectively get credit history to a vendor or recreate a check remit to provide to the vendor when credits are applied, which is an issue with Sage.
  • East of the screen for AP entry.
  • Credit Memo Application SERVERLY NEEDS AN OVERHAUL.
  • AP Vendor history WITH THE NEW UPGRADE IT IS GOING BACKWARDS IN EFFICIENCY.
  • Having a profile set up that stays, I SHOULD NOT HAVE TO ALWAYS TELL IT TO GIVE ME MORE THAN JUST THE CURRENT MONTH IT IS INEFFICIENT TO HAVE TO ALWAYS TELL IT TO GIVE ME HISTORICAL DATA.
  • It has slowed down our productivity, having us learn as we go since the training was ineffective on how we will use Sage.
We would love to use the Automated AP, but we cannot get any responses on how to use it or a demo.
IT is NOT MY JOB to CONFIGURE SAGE and our REP IS NON EXISTENT and when asked does not have any knowledge on how to do what we need or SAGE in general is not able to do what we need.

Do you think Sage Intacct delivers good value for the price?

No

Are you happy with Sage Intacct's feature set?

No

Did Sage Intacct live up to sales and marketing promises?

No

Did implementation of Sage Intacct go as expected?

No

Would you buy Sage Intacct again?

No

We came from GP, and other than Sage having all the entries on one screen, it is not better or more efficient.
Sage is great in ease of basic AP ENTRY, but after that, it is one of the worst products out there. It is ineffective and inefficient in most tasks, and you have to create everything you wish to do from scratch EVERY USE because the system resets to new every time you need something. The training we received from Jean was the worst training I have ever received on any product I have ever used.

Sage Intacct Feature Ratings

Accounts payable
2
Accounts receivable
Not Rated
Cash management
Not Rated
Bank reconciliation
Not Rated
Expense management
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Inventory tracking
Not Rated
Location management
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
End-to-end order visibility
Not Rated
Reimbursement management
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated