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Salesforce CRM Review
May 12, 2021

Salesforce CRM Review

Shefali Sharma | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce CMS

Salesforce CRM is being used by the majority of the departments and especially by Marketing and Sales folks. It is used for prospecting, lead scoring, buyer journey, lead management and more.
  • Tracking prospects
  • Tracking Marleting Campaigns
  • Lead nurturing
  • Very complex
  • Requires training
  • Data migration
  • Better Lead nurturing
  • Lead management
  • Lead generation
Content Author / Administrator
10-100 pages
Salesforce is more widely used in comparison to Zoho, pipeliner, net suite and other CRMs and therefore it is easier to find skilled people to work on it unlike others.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Sales Cloud again?

Yes

It is well suited if you are looking for a platform to manage your marketing and sales prospects and capture MQLs and SQLs and lead scoring and managing next steps in lead nurture.
Not well suited when looking to run particular campaigns or if you do not have skilled personnel who know how to work on it. It can be a complex experience at times.

Salesforce Sales Cloud Feature Ratings