I've drunk the Kool-Aid!
February 01, 2015
I've drunk the Kool-Aid!
Score 9 out of 10
Vetted Review
Verified User
Software Version
Unlimited
Modules Used
- SalesCloud
- Force.com
- Chatter
- Data.com
- NOTE: Please add Performance edition as a choice...this is what we have.
Overall Satisfaction with Salesforce.com
Salesforce.com is being used across the organization, primarily by Sales, Customer Support & Marketing.
- Integration with mobile devices - As a developer, I appreciate the automatic conversion of page layouts, etc... to mobile.
- Opportunity management - like the ability to create sales processes against different record types.
- User Access/Security - like Role based record sharing, Profile based permissions and the granularity of permission sets.
- Premier support has been disappointing in the past. Although technical support is very responsive, they didn't have the actual answers to the problem or didn't seem particularly knowledgeable. Many times when I called in, they would regurgitate knowledgebase articles to me, that I'd already read. It seems that Salesforce has heard this feedback and is actively working to resolve the issue.
- I wish SF1 were available for displaying the TEST environment. I am working on the new Sales Path functionality, but there is no way to visualize how this will actually look for users, until it goes into production. using the chrome extensions or /one/one.app does not display the new page layouts for Sales Path.
- Why isn't Sales Path available for desktop, as well as mobile??? This is a major drawback and will likely delay our roll out of this functionality.
- Lead gathering/qualification/conversion
- Increased employee efficiency with flows/workflows/approvals
- Increased accessibility for field staff via mobile platform