Awesome Tool for any User!!
October 02, 2015
Awesome Tool for any User!!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Unlimited
Modules Used
- SalesCloud
- Force.com
- Chatter
- Data.com
- Content
- Knowledge
Overall Satisfaction with Salesforce.com
We currently use Salesforce.com internally to manage sales and service. We also implement Salesforce.com for other companies both big and small. In our instance we also use the Chatter feature to collaborate, share files, share news info, and share new ideas and implementation strategies. We also use Salesforce.com to provide support for all existing clients.
- Usability. Salesforce.com provides many different platforms and tools that make it easy to implement into any business model. Even some of the more difficult requirements can be accomplished with the use of customized code and triggers.
- Data Quality. Salesforce.com provides a data duplication check when uploading information into the system making it more efficient and less time consuming for the end users to manage their accounts, contacts, and opportunities.
- User Interface. The Salesforce.com user interface can be customized to fit your desired image. It is also very user friendly and consistent across all pages in the tool, making training and user adoption a breeze.
- Reporting. The Salesforce.com standard reporting tool is lacking some functionality that you can find standard in many other tools. The option to allow a SQL interface for individual users would greatly improve this functionality.
- Dashboards. While the Salesforce.com dashboards are nice and can be customized to a certain extent, there is plenty of room for improvement on the interface, different graphs, and usability across multiple objects.
- Collaboration on a sale has become much more integrated between our sales, implementation, support, and management teams.