Salesforce.com has helped unite my company's many departments and business processes
October 02, 2015
Salesforce.com has helped unite my company's many departments and business processes
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- Force.com
- Chatter
- Content
Overall Satisfaction with Salesforce.com
At Learning Sciences, we use Salesforce.com in many ways across several departments. Our sales and management teams use it in the standard way, tracking sales, opportunities, and for forecasting. Upon implementation of FinancialForce accounting, our finance department are now also heavy users. We have custom apps built in Salesforce.com that our fulfillment team uses to track delivery of products, including scheduling our onsite training products. We have a team of contractors who deliver those training products across the country. We manage them via Salesforce.com, offering trainings, supplying training materials, and issuing work orders.
- My favorite aspect of Salesforce.com, which has really opened up a new career for me personally, is how easy it's been to start developing with Apex and Visualforce. I have no programming background whatsoever, and I was able to pick up Apex relatively easily through Google and some trial and error. In under two years, I've gone from never having coded anything in my life, to now writing Apex all day, every day. I've never had so much fun at work!
- This is very general, but I wish Salesforce.com didn't seem so slow sometimes. We get some pretty gross load times, especially in our Sandbox.
- My company has leveraged Salesforce.com to track our entire sales process, from quoting to fulfillment to invoicing. The cohesion we've gained between teams has been fantastic.
- We've taken processes that lived in Outlook calendars, spreadsheets, and employees' minds and systematized them. We now have visibility to choose and deploy contractors by clicking a few buttons. Our choices are easy and informed.
Our fulfillment process used to run through Microsoft SharePoint. This was not ideal for many reasons - data management, automation, and unreliable hosting by Microsoft.