Item: Salesforce Sales Cloud
Rating: 7
Author: Princess Valenzuela

Use Cases and Deployment Scope

I am currently using Salesforce in my day to day job as a sales coordinator for a hotel chain. This is one of our main tools. We are using Salesforce to communicate with our clients and planners, to track our sales revenue, automatically assign leads to coordinators through distribution engine, and many more.

Pros and Cons

Distribution engine feature that allows us to receive leads equally
Chatter that allows us to see changes that was made in the case easily
Easy to access in any browsers

Accept features in our proposals are not working for some of our clients
Hotels are unable to decline the requests that we sent them
Too many tabs for different options

Return on Investment

Easy to generate reports anytime that helps us monitor where currently stand
Issue in accepting proposals right now is impacting our revenue and sales negatively
Distributing leads equally thru the Distribution Engine helps us work more efficiently

Usability

Salesforce has a lot of features that are beneficial in our day to day job. It helps us manage our leads, communicate with our prospects, and it is very user friendly. However, there are glitches that I wish can be fixed immediately as it is damaging our sales. Regardless of these glitches, Salesforce is by far the best system I've used.

Key Insights

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Sales Cloud again?

Yes

Other Software Used

The Okta Identity Cloud, Medallia Agent Connect, Cvent Lead Scoring

Likelihood to Recommend

Working in back office requires a lot of communication with different departments and clients. I think Salesforce works well in making it possible to work with different departments and clients smoothly without using different systems. It also has features that automatically compute and generate reports of our sales revenue which is really a big help as a sales coordinator.

Salesforce all the way!

Software Version

Modules Used

Overall Satisfaction with Salesforce.com