Salesforce all the way!
March 28, 2023

Salesforce all the way!

Princess Valenzuela | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce.com

I am currently using Salesforce in my day to day job as a sales coordinator for a hotel chain. This is one of our main tools. We are using Salesforce to communicate with our clients and planners, to track our sales revenue, automatically assign leads to coordinators through distribution engine, and many more.

Pros

  • Distribution engine feature that allows us to receive leads equally
  • Chatter that allows us to see changes that was made in the case easily
  • Easy to access in any browsers

Cons

  • Accept features in our proposals are not working for some of our clients
  • Hotels are unable to decline the requests that we sent them
  • Too many tabs for different options
  • Easy to generate reports anytime that helps us monitor where currently stand
  • Issue in accepting proposals right now is impacting our revenue and sales negatively
  • Distributing leads equally thru the Distribution Engine helps us work more efficiently
Salesforce has a lot of features that are beneficial in our day to day job. It helps us manage our leads, communicate with our prospects, and it is very user friendly. However, there are glitches that I wish can be fixed immediately as it is damaging our sales. Regardless of these glitches, Salesforce is by far the best system I've used.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Sales Cloud again?

Yes

Working in back office requires a lot of communication with different departments and clients. I think Salesforce works well in making it possible to work with different departments and clients smoothly without using different systems. It also has features that automatically compute and generate reports of our sales revenue which is really a big help as a sales coordinator.

Salesforce Sales Cloud Feature Ratings

8.0
Customer data management / contact management
10
Workflow management
6
Territory management
Not Rated
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
Not Rated
Interaction tracking
10
Channel / partner relationship management
6
Customer Service & Support ()
Not Rated
Marketing Automation ()
Not Rated
9.0
Task management
8
Reporting
10
9.7
Forecasting
9
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Social CRM ()
Not Rated
9.5
Marketing automation
9
Compensation management
10
10.0
Mobile access
10

Comments

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