Salesforce for a Large Apparel Sales Organization
October 17, 2019
Salesforce for a Large Apparel Sales Organization
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Community Cloud
Salesforce is a system we use as a sales organization which helps our base stay organized when we have thousands of different accounts we service daily. The problems it solves vary from being able to put our accounts in a hierarchy for optimal organization, putting in follow-ups so we can keep track of our customers and it also syncs with our chat system which is an awesome integration!
- Tracks and allows follow-ups.
- Makes it easy to use from any location.
- Syncs with Outlook so your emails are automatically logged to the accounts.
- Deleting accounts but I believe this is a permissions fix.
- It has helped our customer retention which increases our ROI.
- It has helped our employee retention which has increased ROI.
- It has helped customer satisfaction scores across the company.
We have only ever used a different internal program that was custom built by our web team. It was not functional with Outlook and all the other systems we use daily. Salesforce is our central hub for everything!
Do you think Salesforce Experience Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Experience Cloud's feature set?
Yes
Did Salesforce Experience Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Experience Cloud go as expected?
Yes
Would you buy Salesforce Experience Cloud again?
Yes