Item: Salesforce Sales Cloud
Rating: 8
Author: Guy Snitovsky

Use Cases and Deployment Scope

We use Salesforce Sales Cloud to support our business teams in Marketing, sales and customer success areas.
we got many processes implemented in SFDC such as Lead qualification, manage of discovery calls by busienss devolpment teams, handover to a demo meeting for account executive, creation of sales opportunities, managing the sales pipeline and more and more

Pros and Cons

Robust platform for business processes
automation without code
out of the box infrastructre for many CRM processes

some non core products can be not baked enough
customer support can be frustrating sometimes

Return on Investment

Increased sales productivity: Salesforce Sales Cloud has helped our sales team become more efficient and productive
Salesforce Sales Cloud has helped us centralize and manage our customer data, which has led to improved customer relationships

Usability

Salesforce Sales Cloud is the flagship product which is used by most of the S&M and enterprise companies. it has a vast ecosystem of products and 3rd party products by their partners. there's a viable solution to almost any business need and it keep getting better and better with 3 major releases every year

Key Insights

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Sales Cloud again?

Yes

Other Software Used

Gong, Outreach, LinkedIn Sales Navigator

Likelihood to Recommend

Salesforce Sales Cloud is very recommended for companies with complex business processes and a need to integrate with other Information systems products. systems admins has vast capabilities to maintain and create more business processes on that platform and other products in the eco system like service cloud, marketing cloud etc.

Salesforce Sales Cloud Review

Software Version

Modules Used

Overall Satisfaction with Salesforce Sales Cloud