Salesforce Sales Cloud Review
November 20, 2023

Salesforce Sales Cloud Review

Guy Snitovsky | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Unlimited

Modules Used

  • SalesCloud
  • Force.com
  • Chatter
  • CRMA
  • QUIP

Overall Satisfaction with Salesforce Sales Cloud

We use Salesforce Sales Cloud to support our business teams in Marketing, sales and customer success areas.
we got many processes implemented in SFDC such as Lead qualification, manage of discovery calls by busienss devolpment teams, handover to a demo meeting for account executive, creation of sales opportunities, managing the sales pipeline and more and more

Pros

  • Robust platform for business processes
  • automation without code
  • out of the box infrastructre for many CRM processes

Cons

  • some non core products can be not baked enough
  • customer support can be frustrating sometimes
  • Increased sales productivity: Salesforce Sales Cloud has helped our sales team become more efficient and productive
  • Salesforce Sales Cloud has helped us centralize and manage our customer data, which has led to improved customer relationships
Salesforce Sales Cloud is the flagship product which is used by most of the S&M and enterprise companies. it has a vast ecosystem of products and 3rd party products by their partners. there's a viable solution to almost any business need and it keep getting better and better with 3 major releases every year

Do you think Salesforce Agentforce Sales delivers good value for the price?

Yes

Are you happy with Salesforce Agentforce Sales's feature set?

Yes

Did Salesforce Agentforce Sales live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Agentforce Sales go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Agentforce Sales again?

Yes

Salesforce Sales Cloud is very recommended for companies with complex business processes and a need to integrate with other Information systems products. systems admins has vast capabilities to maintain and create more business processes on that platform and other products in the eco system like service cloud, marketing cloud etc.

Agentforce Sales Feature Ratings

8.3
Customer data management / contact management
9
Workflow management
9
Opportunity management
9
Contract management
6
Customer Service & Support ()
Not Rated
7.0
Lead management
7
5.5
Task management
3
Reporting
8
7.3
Forecasting
7
Pipeline visualization
7
Customizable reports
8
9.7
Custom fields
10
Custom objects
10
API for custom integration
9
9.0
Role-based user permissions
9
Single sign-on capability
9
Social CRM ()
Not Rated
6.0
Marketing automation
6
7.0
Mobile access
7

Comments

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