Ticketing system with great upside potential

Great system to use but can be improved with better visuals on analytics and easier to build analytic screens
One of the better ticketing systems on the market we have used as a company
Great customer support available by chat, video call or email when it has been required with very friendly staff

Great for use where large numbers of staff are allocated different tasks that can be monitored by a centralized helpdesk. Good for keeping hold of tasks and setting user groups for confidential work where other users do not gain access to the tickets. In my experience, we are unable to assign the same task to multiple agents that can cause confusion.