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Salesforce , top tier CRM for enterprises, now with more to consider for solution.
March 25, 2024

Salesforce , top tier CRM for enterprises, now with more to consider for solution.

Ahmad Anggi Hakim | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce Sales Cloud

As a sales pipeline CRM, we create activity for each account and contact and deals and revenue, including revenue details.
  • Contact Management.
  • Activity Management - Call and Meeting.
  • Revenue Report locally, and globally.
  • Exporting report.
  • The interface.
  • The automation of task.
  • Premium feature as call VOIP and can be recorded.
  • Sales improvement based on pipeline performance.
  • Improve agility.
  • Helicopter view at instant.
  • Easier contract management based on account segmentation.
It delivers, and our leader uses it daily to know the sales performance.
It is promising, but I haven't experienced it yet.
In my opinion, Salesforce is at the top of the tier regarding data management size.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Salesforce is powerful for a global company with hundreds or thousands of salesforce and can maintain complex datasets. It is considered costly for smaller companies.

Salesforce Sales Cloud Feature Ratings

7.8
Customer data management / contact management
9
Workflow management
9
Territory management
7
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
8
Quote & order management
8
Interaction tracking
7
Channel / partner relationship management
7
6.7
Case management
8
Call center management
6
Help desk management
6
6.5
Lead management
7
Email marketing
6
7.0
Task management
7
Billing and invoicing management
6
Reporting
8
8.0
Forecasting
8
Pipeline visualization
8
Customizable reports
8
7.5
Custom fields
8
Custom objects
8
Scripting environment
8
API for custom integration
6
8.0
Role-based user permissions
8
Single sign-on capability
8
6.0
Social data
6
Social engagement
6
6.0
Marketing automation
6
Compensation management
6
7.0
Mobile access
7