Item: Salesforce Sales Cloud
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use this to manage relationships with customers and potential clients. It can sometimes take a while to get a client. This allows us to manage the relationship with clients as we develop the business. It also allows us to manage the return customer relationship and to stay in touch with potential return clients.

Pros and Cons

Keeping clients information centralized.
Reminding potential clients contact
Passing between several different members of our team

Very comprehensive platform

Return on Investment

Less redoing of tasks
Faster pickup on current conditions
Better client support

Scalability

This product sees to be able to scale infinitely. We are a very small operation. We are less that 20 people. We have never had a problem with scaling the product to meet our needs. In talking with other companies that are considerably larger the ask have not run into any issues with scaling up the.

Customer Data Management

This is a cloud based product. As a result all information in its database is available to anyone at any time. It does not depend upon geographical locations or time zones. The information can be accessed, updated or managed anywhere and an any given time. There is security and a hierarchical system that allows for the information to be shared appropriately.

Alternatives Considered

The previous product we used was pathetic. It was collaborative and could work as web based so could be used anyw. However, its reporting functionality was rudimentary at best. It was often difficult to get reports even on the simplest of metrics. There were no analytics so any Analytical work was not possible. We are an advanced analytics company so this wasn’t an issue however I think it would be a problem for those who have no analytics experience. Salesforce Sales Cloud redresses this issue.

Key Insights

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Other Software Used

IBM SPSS Statistics, IBM SPSS Modeler, Microsoft Office 2016 (discontinued)

Likelihood to Recommend

We have a client with offices in US, UK and Europe. This allows us to manage contact with the various groups and to stay in touch with each of them. It allows us to have our team up to date on the latest developments in the client group. We know wat has been happening said or suggested. There is no need to “start from scratch “.

Salesforce Sales Cloud is a Platform You Need

Software Version

Modules Used

Overall Satisfaction with Salesforce Sales Cloud