Concur Travel & Expense has changed our company for the better in so many ways!
November 14, 2023

Concur Travel & Expense has changed our company for the better in so many ways!

Vikki Rondeau | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Expense
  • Travel
  • ExpenseIt
  • TripIt

Overall Satisfaction with SAP Concur

I am the program administrator for Concur Expense and Travel for our company. I train and support all of our users her at our law firm. From our old system of paper reports with receipts taped to the back of them, to a state-of-the-art expense reporting system that is intuitive an easy to use, the impact has been monumental. From the very start through integration and beyond SAP Concur is with us constantly through the entire process and continued use. Concur also has great support for its admins that includes continuing education with webinars, groups online and direct support help. The constant support and training from Concur keeps our employees on the forefront of what is new and expected in the T&E world and in expense reporting.
  • Supports admins in constant support, training and state of the art software programming.
  • Has completely reshaped our entire Travel & Expense process, compliance and reporting.
  • I can't say enough about their continued support and training that keeps us in the know of all the latest in the business and outside of it too.
  • I don't like the arbitrary changes of look, right after a major new UI change, but we got through it.
  • It is hard for me to complain, because they do things so well, but support tickets have been taking much longer than they used to to be completed.
  • We started with paper expense reports with receipts taped to them. Now Expense has made this process so much easier for approvers, users and admins.
  • Compliance has improved immensely, as well as the accuracy and duplication errors.
  • Reporting is the thing that I believe is the least intuitive of the systems. But I try to learn as much as possible at every opportunity with Concur to help me in that area.
We still do a manual import into our accounting system, but I am not in control of those decisions. It is a tedious process, but it has nothing to do with Concur in terms of they will handle things for us if we want, but my company has chosen another route. Enough said.
Well, it has brought us into the 21st century by automating our expense reporting system from all the paper we used just a few years ago. It has taken a while for everyone to be used to it, but it is a dream for users, approvers and admin. We have such transparency into spend and all aspects of the travel and expense piece now.
it has cleared up so many errors and duplications, as well as streamlined the users processes. It is a much cleaner process that makes reimbursement easier and quicker all around.

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

Yes

Did implementation of SAP Concur go as expected?

Yes

Would you buy SAP Concur again?

Yes

I love Concur Expense and would recommend it to any business looking to bring their T&E program into the future! Their continued support and training after the fact is to me what sets them apart.

SAP Concur Feature Ratings

Employee Expense Reporting
10
Corporate Card Reconciliation
10
Customizable Approval Policies
10
Financial Document Management
10
Payment Status Tracking
Not Rated
Payment Audit Trail
10
Duplicate Bill Detection
10
Advanced OCR
10
Electronic Funds Transfer
Not Rated