SAP Concur Feedback.
November 15, 2023

SAP Concur Feedback.

Einas Al Zeidi | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Standard

Modules Used

  • Expense
  • Travel

Overall Satisfaction with SAP Concur

We are using SAP Concur for travel requests and expenses to reduce the communication channel between employees, the travel management team, and travel agencies. Also, we aimed to have a better system to check on the travel budget at the time of request and expense creation before the budget owner approves any travel. Unfortunately, due to concur integration with SAP ECC limitations, this did not happen on a timely basis. We had to customize it. Also, we had to de-scope the invoicing part due to concur limitations in terms of the 3-way match for invoicing.
  • Booking hotels as per user preferences.
  • Booking flights as per user preferences.
  • Good approval workflow.
  • Invoicing
  • Budget check and integration with SAP.
  • Reporting
  • Time saving.
  • Faster process.
  • Transparency on spending.
We went live on the 1st of November, it's too early to encounter the benefit at this stage.
Faster process as they book hotels and flights.

Do you think SAP Concur delivers good value for the price?

Not sure

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

Yes

Would you buy SAP Concur again?

Yes

Concur is less appropriate in travel expense invoicing and also on budget plans/checks as there is no real-time integration with SAP where the actual budget plan is loaded.

SAP Concur Feature Ratings

Employee Expense Reporting
6