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IBM cloud review
May 14, 2021

IBM cloud review

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP on IBM Cloud

We decided to migrate our SAP server to cloud services a few years ago to reduce the hardware maintenance. Last year, we reviewed our contract with SAP HEC and we decided to verify with a different supplier and decide to go with IBM for the next few years to come. Most of our end-users are using the SAP system for different operations.
  • Good customer service.
  • Good follow up on migration project.
  • Easy to coordinate maintenance with customer.
  • Monitoring of the server not always working.
  • Difficulty to process all the request we open.
  • Hard to follow up the ticket on the IBM cloud portal.
  • Negative: User can't use the system if it not working
  • Negative: We need to inform ourselves about IBM security breaches on servers that we do not have access to.
  • Positive: Easier to plan maintenance for an upgrade.
It happened many times. We report an issue on our server and we trying to solve the issue by ourselves but after a lot of research, we found the issue is at the OS level and we need to inform IBM that the server is not working.