" SAP Sales Cloud Review Flexible and Adaptable "
Updated October 19, 2023

" SAP Sales Cloud Review Flexible and Adaptable "

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM
  • Sales Automation and Forecast Optimization
  • Sales Performance Management

Overall Satisfaction with SAP Sales Cloud

SAP Sales Cloud allows us to maintain a centralized database of customer accounts and contacts. This enables our sales teams to access comprehensive customer profiles, track interactions, and build stronger relationships with clients.
  • SAP Sales Cloud excels in lead management
  • Sales Analytics and Forecasting
  • Integration Challenges
  • User Interface Complexity
  • Customization Flexibility
  • customer satisfaction
  • increased customer retention
  • higher revenue from repeat business.
Integration with back-end systems allows SAP Sales Cloud to simplify complex sales. For example, when connected to an ERP system, sales reps can quickly check product availability, pricing, and delivery schedules within the sales process.
SAP Sales Cloud can be deployed and utilized across multiple departments within an organization.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

It can handle multiple sales channels, territories, and hierarchies, providing comprehensive sales management capabilities so it is well suited for complex sales processes and a large sales force.

SAP Sales Cloud Feature Ratings

Customer data management / contact management
10
Workflow management
9
Territory management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
9
Quote & order management
9
Interaction tracking
8
Channel / partner relationship management
7
Case management
8
Call center management
8
Help desk management
9
Lead management
9
Email marketing
7
Task management
8
Billing and invoicing management
7
Reporting
8
Forecasting
9
Pipeline visualization
9
Customizable reports
8
Custom fields
9
Custom objects
8
Scripting environment
9
API for custom integration
8
Role-based user permissions
8
Single sign-on capability
7
Social data
9
Social engagement
8
Marketing automation
8
Compensation management
8
Mobile access
8