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Customer retention with SAP Service Cloud
April 02, 2024

Customer retention with SAP Service Cloud

Arun kumar Teli | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

SAP Service Cloud helps us to understand the data insight and improve the processes. Ultimately, it allows us to understand the customer services. It has a user friendly interface which make the job easy to work on it. As a organization, all of these options increase our engagement with the customers.
  • Improve Customer support process
  • User friendly interface
  • Customisation
  • Product training can be made easily accessible
  • Integration can be made little easier
  • Configuration should be made more simple
  • Cost management
  • Customer engagement improvement
  • Reduced lead time
I believe that integration is little difficult at the SAP Service Cloud platform. Their team can work on it to make more simpler. Apart from that they have fantastic application and I really love the faster implementation process which didn't take much time to implement. It is a good product.
Of course, we saw positive impact of the SAP Service Cloud on our work productivity and efficiency. We are able to work faster and able to get the customer feedback which allow to work on process improvement. Internal work efficiency has also shown significant impact. Given the AI capabilities has added some additional advantages.
SAP Service Cloud has been cost efficient and I find it more secure. As mentioned earlier, it helped us to improve our internal process concerning customer feedbacks. The implementation of SAP Service Cloud was easy and faster. They have highly qualified team for any technical support. Having the multiple applications of SAP, it makes easy for us to have all platform with same company.

Do you think SAP Service Cloud delivers good value for the price?

Yes

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Service Cloud go as expected?

Yes

Would you buy SAP Service Cloud again?

Yes

Working in a supply chain industry, it is very much required to keep track of inventory at the warehouses. It helps me to keep eye of inventory level and updated about logistics activities. However, the team at the warehouses are not that tech savvy so I would believe it can be more simplified.