Seismic for Content Management

Sometimes support is great - quick response, easy fix. The only problem comes in when the issue is complex and they can't replicate it immediately. They ask for log files, and then say "we don't see anything, sending it to Engineering" which may take 1-3 weeks to get fixed. Many times the problem just "fixes itself" in the meantime which shows some sort of instability in their system.

Seismic is great for clients with lots of content and lots of user groups. It is very easy to separate the content and provide only the correct material to the correct groups. It is also easy to even post announcements and even totally different views based on profile. Seismic also has a robust reporting tool to see which content is being used by your teams vs. what is not which has been very useful. It would not be as appropriate for a team with a relatively small amount of content or a small user group as the functionality would be overkill.