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ServiceNow Now Platform review
March 23, 2022

ServiceNow Now Platform review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow Now Platform

Our customers use ServiceNow Now Platform to raise orders or cases and I often will raise cases on behalf of customers. It is very easy to use. Our customers can also get advice on the product on the platform. we can raise internal cases on there. Also to teams such as IT if we need replacement equipment or other software is not working
  • Stores Information
  • Raises Faults
  • Raises Cases
  • Searching for raised cases
  • Searching by customer name
  • Streamlined Customer queries
  • Taken pressure off the call centre
  • Simplified the way our customers contact us
I never have to use this function

Do you think ServiceNow Now Platform delivers good value for the price?

Not sure

Are you happy with ServiceNow Now Platform's feature set?

Yes

Did ServiceNow Now Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow Now Platform go as expected?

I wasn't involved with the implementation phase

Would you buy ServiceNow Now Platform again?

Yes

Easy to use
I do not use this feature
I was not involved in the contract term discussion
It is very easy to use, and puts cases in the right places if they're raised correctly. I just have a hard time searching for cases once I raise them or searching by customer names. The search function should be a lot better, but all in all it is a good CRM system to use.