Overall Satisfaction with ServiceNow Now Platform
It is the easiest Ticketing and issue Tracking management system. I can see the details from the originations, the impact caused by the Bug, and the Changes made by the technical team members. Finally how the issue got resolved by the Tier-3 support team. A proper way to follow ITL Management.
- origination of the errors or Bug
- What troubleshooting were done by Tier-1 or Tier-2 support team. Any logs got attached to review
- What changes so far were made by technical team.
- Whether the required changes got approved by CAB
- Sometime it is difficult to reopen some closed ticket for escalation.
- Sometimes it is not easy to read the latest updates via email attachments without opening the client tools
- I feel sometimes the context gets too long to follow. it contains too many details logs. This is not bad but sometime in the rush could get a little overwhelm.
- It follows the proper ITL methodology. e.g. starting from Incident management, Problem Management, Request Management and Change management,
- It has a easy features of drag and drop with other Business Applications .
- It help us to manage the workflow and storing the historical data in the Cloud for future references.
Do you think ServiceNow Now Platform delivers good value for the price?
Yes
Are you happy with ServiceNow Now Platform's feature set?
Yes
Did ServiceNow Now Platform live up to sales and marketing promises?
Yes
Did implementation of ServiceNow Now Platform go as expected?
Yes
Would you buy ServiceNow Now Platform again?
Yes