Item: ShipStation
Rating: 6
Author: Shea Mworia

Use Cases and Deployment Scope

ShipStation is being used by multiple departments within our organization. Our customer service department, our CG Gear department as well as our marketing department. It addresses a seamless fulfillment process for our customers who are purchasing our gear to promote our brand out in the public.

Pros and Cons

Confirms shipping address to ensure accurate delivery.
Great partnership when needing to address any opportunities in the moment.

In our early days with ShipStation we experienced more discrepancies with invalid sizes being shipped to the wrong customers.

Return on Investment

In the earlier years, ShipStation was actually causing a lot of cancels due to discrepancies with shirt orders or delivery.
Improved greatly in the last 4 years to now nearly eliminate this concern at this time.

Support Rating

As we continue to scale and grow, we are constantly researching whether or not we can continue with ShipStation. Also working hard for a better return policy experience for our customers.

Key Insights

Do you think ShipStation delivers good value for the price?

Yes

Are you happy with ShipStation's feature set?

Yes

Did ShipStation live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ShipStation go as expected?

I wasn't involved with the implementation phase

Would you buy ShipStation again?

Yes

Likelihood to Recommend

ShipStation is great for last-minute orders and communication on where our inventory stands for keeping our campers in the loop.

Scaling a business and working with ShipStation

Overall Satisfaction with ShipStation