Overall Satisfaction with Slack
We use Slack for internal organizational communication. We have also connected several apps to Slack: 1) CRM to Slack to inform us in specific channels about the deals that we have WON or LOST, 2) Bonusly to inform members when they receive a shoutout from other colleagues in the Organization 3) Google Calendar to automatically update status in Slack when someone is in meetings 4) Lucidchart to share workflow diagrams and 5) Clari to share recordings of calls.
- UI is very user friendly and intuitive
- Huddle feature in Slack saves a lot of time in organizing and sharing links to connect. It comes as a saviour especially when adhoc calls are needed for short durations.
- Ability to segment groups based on your criteria.
- Huddle while a great feature often has issues in terms of connectivity. At least once a week, I face an issue when I am not able to hear the other person or vice versa. Slack can work on improving this further.
- Slack should have an option to add color to FONTS or increase or decrease the font size. I sometimes feel that I have to use the CODE option to mark lines in RED that need attention.
- Easiest way to keep the organization abreast with latest updates. Different channels allow the flexibility for members to join what is of interest to them and learn what changes are being run in the organization in their area of interest.
- Collaboration - Members are able to ideate, ask questions, and seek help from wider audience which otherwise was limited to scheduling calls and more importantly knowing whom to ask. As our organization grew bigger, Slack enabled us to collaborate effectively through specific channels created for specific purposes. E.g. Channel for sales channel for Presales, product etc.
- Google Hangouts (Classic)
I was not involved in this decision but the decision to use Slack was primarily due to the vast options and functionalities provided by the platform around - collaboration, ability to create channels for specific purposes and effective notification management.
Do you think Slack delivers good value for the price?
Yes
Are you happy with Slack's feature set?
Yes
Did Slack live up to sales and marketing promises?
Yes
Did implementation of Slack go as expected?
I wasn't involved with the implementation phase
Would you buy Slack again?
Yes