Simple solution that works well.
November 05, 2022

Simple solution that works well.

Brian Cook | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with SMTP2GO

It is used both internally to relay important notices from our internal systems such as monitoring and customer-facing services such as our hosted VOIP systems. It is also used by some of our clients to allow easy setup of scanning from printers and other devices that need to send emails and have issues with the new security placed around the full email services.

Pros

  • Ease of use
  • Reliability
  • Reporting

Cons

  • The search feature in reporting can be finicky
  • More feedback on bounces
  • Ease of set-up
  • Reporting of issues
  • Reliability
  • Much less time setting up and maintaining then a relay through your mail system.
  • Multiple logins allow us to track and disable accounts as needed which improves security.
  • Easy to use reporting helps to troubleshoot issues when they do occur.
The small cost for an account is saved many times over in man-hours by not having to monitor or maintain the system. We sell the services that are using the relay and rather spend time improving and supporting those services than worrying about email delivery. The client considers a service down if any point fails, so say the phone system records the voicemail but the email about it fails, or the RMM system determines a server is down but we don't get the alert, We still look bad so a reliable delivery service is an important part of a solution.

Do you think SMTP2GO delivers good value for the price?

Yes

Are you happy with SMTP2GO's feature set?

Yes

Did SMTP2GO live up to sales and marketing promises?

Yes

Did implementation of SMTP2GO go as expected?

Yes

Would you buy SMTP2GO again?

Yes

SMTP2GO works in any environment where you need to relay emails from a device or system to users' email accounts. There really aren't scenarios where it does not work as long as you understand its purpose and that it is a relay, not a full email service. If you need to get a response you just set up the same address you are using as "To" in your regular email system.

Using SMTP2GO

While reporting could use some tweaks overall it is a very good product that works reliably and is simple to set up and maintain.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Account Setup
  • Monitoring
  • Search for Reports can sometimes show no results if you don't use it very specifically.

Comments

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