Why use ipMonitor? Here is actual use data to tell you why.
Updated February 01, 2019

Why use ipMonitor? Here is actual use data to tell you why.

Mike Maner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SolarWinds ipMonitor

We use ipMonitor to manage our monitoring of software and hardware resources network-wide.
  • ipMonitor is well suited to use SNMP sources to monitor up states and usage such as network interfaces
  • ipMonitor does a great job of measuring bandwidth usage and delivering a long term 'picture' of usage
  • ipMonitor has an exceptional interface that is easy to use and simple to navigate
  • ipMonitor network maps could be simpler to manage and have more options for device representation
  • ipMonitor saves time and effort when measuring usage and monitoring up/down time, freeing you for other projects
  • the ability to demonstrate long term usage, with reports, of given resources makes the process of justifying upgrades vastly simpler
The setup of ipMonitor was completed in a matter of minutes. As long as you have a free network interface you're ready to go, the system's auto-scanning feature will find resources and identify them and the possible metrics.
Troubleshooting is much more robust, as you can see historical data instead of just symptomatic time frame data, and the initiation of tests can be automated over a specific time frame. The ability to see live data as well as legacy data, before and after changes, is of immense value when attempting to resolve intermittent issues or issues that are not continuous.
I'm not sure I understand the implementation of "mimicking a user’s behavior and alerting you to issues before users notice." I have edited all the tests to deliver the data I need and not what I don't want to see. This is a benefit, as I don't waste time with data that isn't pertinent to the issues I am troubleshooting.
We have used Pasessler PRTG and ManageEngine OpsManager. Both are good products, but aren't really monitoring products, they are more management products with monitoring built in. The smaller footprint of ipMonitor, as well as the historical data storage options, were a better fit for our organization.
If you are looking for a way to 'set it & forget it' with regards to network hardware and software, ipMonitor is for you. It's a perfect mechanism for monitoring usage and up states network-wide.

SolarWinds ipMonitor Feature Ratings

Network monitoring
9
Alerts
9
Network mapping
7
Customizable reports
9

Using SolarWinds ipMonitor

2 - Me, a network systems engineer and my boss, the communications director.
1 - Just me, I am essentially the only person that uses ipMonitor on an hourly basis. I create devices and then associate monitors with those devices. I also create reports that run hourly, daily and/or weekly.
  • ipMonitor is primarily used to alert IT staff to a downed device
  • ipMonitor is also used to to record up/down conditions of specific devices and groups of devices
  • ipMonitor is also used to to record usage and bandwidth requirements of specific devices and groups of devices
  • The main value we have found with ipMonitor is knowing when a device is down, we get alerts fast and get very few false alerts
  • The ability to have usage history is also valuable, this lets us know if a piece of equipment is under utilized and can be moved or over utilized and needs more
  • Reports that tell us the up/down conditions of devices or groups of devices show us the reliability of a given device/group in a given area
  • We have plans to use ipMonitor in conjunction with netflow software to get flow data when a device is down and get historical flow data on groups of devices
I have very few pieces of software, that are specific to IT and IT services, that just work. Honestly, I don't need the support as it never breaks, but I believe in rewarding vendors that make valuable products

SolarWinds ipMonitor Support

There are very few pieces of software or equipment that I use on a daily basis that just work. This is one of them.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - I like having a person to call or email, instead of using a queue to a team. The response time is shorter and typically the results are at least as good if not better.
During the initial setup I had a DNS issue that caused some monitors to not operate correctly, it turned out to be a firewall issue caused by our VPN gateway and SolarWinds pointed me to the exact resolution I needed. It wasn't even there software that was the problem but they still worked with me to resolve the issue.