SolarWinds the real deal
March 12, 2016

SolarWinds the real deal

Edmund Tienzo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Server & Application Monitor

We have 540+ stores around United States. Across the whole organization, we use SolarWinds Server & Application Monitor to monitor the network status of each location including every server that we use for IT operations. It has been a helpful tool for us to support every end-user as we have a full visibility of the network and server status in our company network.
  • Linux & Windows Servers
  • Cisco ASA firewalls
  • VMware servers
  • Adding port security monitoring
  • Extracting detailed information for faster troubleshooting
  • Minimal downtime due to proactive monitoring
More detailed monitoring and features
Yes, it is really well suited to be used by any organizations which has an IT infrastructure to be monitored and maintained.

SolarWinds Server & Application Monitor Feature Ratings

Application monitoring
Database monitoring
Threshold alerts
Predictive capabilities
Application performance management console
Collaboration tools
Out-of-the box templates to monitor applications
Application dependency mapping and thresholding
Virtualization monitoring
Server availability and performance monitoring
Server usage monitoring and capacity forecasting
IT Asset Discovery

SolarWinds Server & Application Monitor Support

Support system is good and we get a response for every issues needed to be addressed
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Yes - Premium support gives a priority technical support for every premium client
As of the time being, no but support has been always a good experience. For me, the best experience of support is having them call you back for sign off and extra mile.