Solarwinds Service Desk is easily an amazing software, could use a couple tweaks though.
April 22, 2020
Solarwinds Service Desk is easily an amazing software, could use a couple tweaks though.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)
We currently use SolarWinds Service Desk to manage all of our IT Support requests. We have 2 users who use it to address issues among the institution. Users will email Support Requests into our Service Desk and we will address them. We also use this for any change requests for hardware or software maintenance. With this service desk we can keep better track of resolution times and who is doing what on which workstation. We also use this for inventory management rather than use the bot we use other assets as it is less invasive and we don't have to install anything on every workstation. More work on our side but we also have more detail and only exactly what we need for each asset.
- Support Requests
- Change Requests
- Service Monitor
- Solutions
- Change due date from overview more easily.
- Track repetitive requests automatically.
- It makes managing request much faster.
- Changes are more easily organized.
- Assets are difficult to manage without the paid software.
It is easier to use and the GUI is quite a bit faster than others I have used and reporting is much more detailed and surprisingly accurate. There is some extra reporting other software has like user ticket counts and repetitive ticket notifications.
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Service Desk (SSD) go as expected?
Yes
Would you buy SolarWinds Service Desk (SSD) again?
Yes