Very good product. All in one solution for helpdesk.
Updated June 29, 2022
Very good product. All in one solution for helpdesk.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with SolarWinds Service Desk (SSD)
IT helpdesk management, inventory, procurement, knowledgebase, project management. We essentially manage our entire IT department through this application. It was the first helpdesk solution that really seemed to click for us and the integration with Dameware has really become a total helpdesk solution for us.
Pros
- Helpdesk management
- Agentless inventory
Cons
- It could be more customizable. Need to be able to custom name fields and sections.
- Could be better integrated with hardware with embedded serial numbers.
- Email receipt is occasionally laggy.
- Not quantified, but very high positive impact from IT's perspective.
- Increased the appearance of professionalism in our help desk.
We've only implemented this solution after a long round of demos.
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Service Desk (SSD) go as expected?
Yes
Would you buy SolarWinds Service Desk (SSD) again?
Yes
Comments
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