Great Technology, Great People, Incredible Energy
January 29, 2015
Great Technology, Great People, Incredible Energy
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Sprinklr
In December 2014 we completed our new Social Command Center powered by Sprinklr. This has opened the eyes of our company to the world of Social Media in a very open environment. Agggregated Social Media in easy-to-read graphics is very powerful.
Sprinklr is officially deployed in our Customer Quality department for monitoring and moderating any type of customer concerns that are voiced in social. Our main purpose as a department is to work closely with customers to understand their needs by responding quickly and accurately. We are also (like everyone else) "analytic hungry"... Sprinklr provides ease of use for reporting and measurement. We are also providing Sprinklr to our Marketing Partners and Ad agencies for their use as well. Additionally, we have recently introduced and rolled out other countries to Sprinklr.
Sprinklr is officially deployed in our Customer Quality department for monitoring and moderating any type of customer concerns that are voiced in social. Our main purpose as a department is to work closely with customers to understand their needs by responding quickly and accurately. We are also (like everyone else) "analytic hungry"... Sprinklr provides ease of use for reporting and measurement. We are also providing Sprinklr to our Marketing Partners and Ad agencies for their use as well. Additionally, we have recently introduced and rolled out other countries to Sprinklr.
- Great Technology that is powerful, accurate and always improving with business needs
- Excellent Support from all levels of the company
- Training - We are constantly training new people and our Sprinklr contacts are extremely knowledgeable
- Training - (This was a strength as well) as an opportunity, in the future I would like to see a well published and regular training program because we tend to turn social employees rather quickly
50 - Customer Quality, Marketing, Advertising, PR, Business Intelligence. Marketing Agencies
- Correct product concerns earlier in cycle - drive down expensive repair costs
- Allows us to provide real time aid to customers in distressed situations
- Provides the ability to review what is being said for all areas of the business
- Greatly assists employees effectiveness