1. Home
  2. Document Management Systems
  3. Square 9 Softworks Reviews
  4. User Review of Square 9 Softworks
Square 9 Softworks data capturing saved us hundreds of hours of wasted time!
October 24, 2023

Square 9 Softworks data capturing saved us hundreds of hours of wasted time!

Tanya Goodman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Square 9 Softworks

We are using Square 9 Softworks as a storage solution for our signed delivery tickets.
  • Maintain workflow
  • Processing effeciently
  • Warn when the implementation time frame is expiring.
  • We are able to scan the documents inhouse for quicker turnaround and visibility
Through the process the implementation team helped answer questions and train where needed. When our project time ended, they continued to help finish the project to meet our needs.
Using Square 9 Softworks has eliminated the hundreds of banker boxes that were being transported to an outside service to scan the documents for us. This has also allowed us to take ownership of scanning the documents ourselves for daily upload and quick visibility.
We reached out to Iron Mountain but did not pursue this option since we had an established relationship with Square 9 Softworks that could be expanded and not a complete restart.

Do you think Square 9 Softworks delivers good value for the price?

Yes

Are you happy with Square 9 Softworks's feature set?

Yes

Did Square 9 Softworks live up to sales and marketing promises?

Yes

Did implementation of Square 9 Softworks go as expected?

Yes

Would you buy Square 9 Softworks again?

Yes

The team at Square 9 Softworks has been great at helping resolve the capturing and storage process our division needed to maintain our delivery tickets. They have offered us a solution to manage the documents as well as a search engine to find the requested proof of delivery when requested, regardless of where the end user is physically located.

Using Square 9 Softworks

15 - Sales, AP, and Billing
15 - Sales, AP, and Billing
  • Searchability
  • Accurate data capturing
We have been happy with the results we have received.

Evaluating Square 9 Softworks and Competitors

Yes - Previously purchased through reseller. We were delivering banker boxes to an outside scanning company full of signed delivery tickets to be scanned by one company, uploaded and converted by another company, stored by Square 9 Softworks and managed by the reseller. It was not a functioning system that caused many delays and issues.
  • Ease of Use
We needed to eliminate the extra work and have records available to review within a short period of time.
We would not change who we selected. I am happy with the decision.

Square 9 Softworks Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, it was not something we needed.
We were not able to see documents that were uploaded and realized we had been exceeding our daily scan totals and had 160+ days of backlog. We were able to work out a processing system that cleared up the backlog without a huge financial burden to the company.

Using Square 9 Softworks

We have not had any issues when using the software
ProsCons
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Searching for records.