SQUARE - the only POS you'll ever need!
August 02, 2018

SQUARE - the only POS you'll ever need!

Brian Spatz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Square POS

We use Square as our point of sale for our on-campus coffee shop on Sundays. It is also used for special events that want to use our coffee shop on campus. It has helped us track various espresso drinks being sold and we can begin tracking what supplies we need and track other various trends. Some of these trends include: number of drinks sold weekly, peak selling times, and top beverages being sold each week.
  • Simple design. It's simplistic design and minimalist approach is a joy to use.
  • Easy set-up. Took around 15 minutes to have it up and running.
  • User-friendly. Not difficult to understand how it works because it is designed to be very intuitive.
  • Cannot edit how the buttons look on the sales side. While I appreciate the minimalist approach, I wish minor adjustments could be made.
  • Square Stand doesn't always stick well to the countertop. We cannot glue or screw down the device (per our preference) but when rotating it to a customer it is usually a two-handed job because the base turns as well and messes up the cord.
  • Cables are minimal but not easy to hide. I wish it had a small box to put the cables into that could be secured to a wall beneath the counter. This just causes for clutter and concern that the cables (which are not braided) could easily be torn.
  • Great at gathering contact information! It's easy to email our customers if we desired to and also easy to decline that option as a customer.
  • The stand, reader, and use of an iPad really makes a great first impression. Made us look like we really had more experience than we had when starting the coffee shop.
  • Easy to train staff. We spent less time training them on Square and able to spend more time perfecting the art of steaming foam and making incredible espresso.
Clover was another front-runner for us but we decided against them. Their website was difficult to use in figuring out the actual cost of the equipment, differences between the equipment they offered, and fees. The product looked very clean and user-friendly but we felt that Square was more of the pioneer and had a better approach to the design and use.
When picking out the point of sale equipment, we really like the user-friendly aspects of Square. We found it to be the most cost-effective solution for our need in the coffee shop and it was a simplified approach to the needs we had. We love the stand, chip reader, and ability to use Apple Pay.