1. Home
  2. Communications Platform as a Service (CPaaS)
  3. Stream Chat Reviews
  4. User Review of Stream Chat
Review of stream chat
April 19, 2023

Review of stream chat

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Stream Chat

So when we were building our application, we needed a tool with the help of which we can implement some real-time chatting on the app and can track the conversations. So we came across this amazing platform named stream chat. So, it helped us a lot in tracking these things without investing much of the resources.
  • Well, if there's a need for real-time messaging need then stream chat is there for the help.
  • Multi-platform support of Stream chat is really good. It supports a range of platforms like web, desktop, mobile.
  • Also it is very easy for developer to customise there need with the help of its documentation which make it very easy to implement.
  • well when the scalability is concerned, I think there is the room for improvement of course. When the volume of messages and chats go up, stream chat performance can may suffer.
  • Pricing model is bit confusing. It can be make simpler and can be break into small subsets or so. If i am using half of the tools with stream chats than there should be some easy models of payment.
  • Analytics part of stream chat can be more transparent. as a analyst i would love to understand metrics thoroughly.
  • Messaging real time is one of the key feature for our org
  • Tracking those conversation is also a crucial for us
  • analytics tool of stream chat really help us to get insights out of the system
  • stream chat saved a lot of our cost which we may have invested in building our own messaging system
  • stream chat saved a lot of our time which we may have invested in building our own messaging system
  • overall the ROI for us with stream chat was higher

Do you think Stream Chat delivers good value for the price?

Yes

Are you happy with Stream Chat's feature set?

Yes

Did Stream Chat live up to sales and marketing promises?

Yes

Did implementation of Stream Chat go as expected?

I wasn't involved with the implementation phase

Would you buy Stream Chat again?

Yes

Scenarios, where stream chat is best suited, are as follows:
1. social networking apps where users want to interact with each other then it is the best fit to integrate stream chat into the system.
2. in Gaming, Stream Chat is a good choice to make a chat functionality in multiplayer games, where real-time communication plays key role.

While Stream Chat is well-suited for many use cases, there are also scenarios where it may be less appropriate. For example:
1. if you are an application where the message volume is low then you can skip the solution and can go for cheaper alternatives.
2. application with less resources can ma skip stream chat.