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A torrid experience for an unloved product...
March 07, 2017

A torrid experience for an unloved product...

Tom Watts | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Subscription Genius

We bought in Subscription Genius to manage our data and handle our renewals automatically.
  • Initial sales was strong.
  • Their website looks the part.
  • You feel like they are genuine.
  • Failed to deliver on promises.
  • Auto renew function never worked from the start.
  • Facebook Pixel Tracking never worked.
  • Support failed to return calls.
  • Support failed to return emails.
  • Generally ignored.
  • It ended up costing us double. I had to waste time chasing them to deliver on a product that never worked.
  • Feels like a side project or afterthought.
  • No new development time.
  • Feels like it has been mothballed.
  • We actually lost money and further time
  • We ended up reverting back to manual subscription management
I would avoid [it] for any subscription management. Personally, we had a torrid experience with the product and company. The platform is dated and feels like an afterthought or a sideline project for Pape Ventures. They certainly don’t invest any time in developing the product and it feels like there is a real ‘Can’t do’ attitude from the management.