Survey Monkey in the Hospital world
December 10, 2018

Survey Monkey in the Hospital world

Jamie Bell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SurveyMonkey

Department-specific client satisfaction surveys. In this case, the performance and needs of the Medical Conference and Education Center at Children's Hospital Colorado. Polling satisfaction with our services such as Video Conferencing, A/V Support, training opportunities for large event, and CME planning.
  • The options for question-types.
  • Reports for data-gathering.
  • QR code.
  • Logic questions are not as user-friendly.
  • For the large department of Medical Education with the hospital, this has been very worth the investment. Not sure it would be so for a smaller group with less need.
Opportunity to gather much more specific information with different ways to ask questions and break them down.
SurveyMonkey is extremely useful with customer satisfaction surveys. Works well when you have clear options to choose from, but anything more vague or that requires a longer explanation does not work as well in data gathering.

SurveyMonkey Feature Ratings

Survey templates
7
Themes
7
Custom logo/branding
6
Changes to live survey
9
Question design help
8
Multiple question types
7
Survey logic flexibility
5
Response tracking
9
Data export
7
Standard reports
8
Custom reports
6
Analytics
7
Vendor-offered crowdsourcing
9
Respondent restrictions
6
Access controls
7
Compliance
7